Customer Service (m/f/d), Dubai

Customer Service (m/f/d), Dubai

Kurita provides technologies for water and process treatment, as well as for the paper and cellulose industry. Kurita Europe is a subsidiary of Kurita Water Industries Ltd. headquartered in Tokyo, Japan. Founded in 1949, the Group has more than 7,400 employees worldwide, generating a turnover of 2.3 billion USD. More than 3,500 patents are proof of Kurita’s innovative approach to a resource-saving consumption of water. We are committed to highest ethical and social demands with a strong sense for fairness, transparency, integrity, safety and compatibility.

We are looking for the following fulltime position asap

Customer Service 


Short job description:

• Product price calculations and freight cost determination
• Quotation preparation for products, equipment and technical services
• Handling of customer inquiries like Sending of offers, SDS, product information etc
• Interface to Sales team, PM and LTM
• New customer registration/ Vendor Registration and maintenance of the existing one in SBO
• Sending RFQ/PO request to Purchase team and follow-up with purchase team to get the price and product delivered on time
• Request to Sales team for the quarterly sales forecast and send it to Operations
team, get updates from purchase/operations team on the product readiness/delivery
• SBO entries:

a. Intercompany Sales Orders, AR Invoice and Credit Notes
b. External Customers Sales Orders, AR Invoice
c. Update customers price list in the system
d. Preparing Customer Invoice, as applicable
e. Passing Customer Debit note/ Credit note (if required)

• Submitting the invoices (Portal/ Courier/ Email) with the help of sales team
• Support Sales team for Payment and Overdues follow up
• Handle and forward equivalent all customer emails (e.g., RFQ, PO, etc.)
• Support finance for Invoice Reconciliation


Experience required:

• Bachelor’s degree in any field
• Proficiency in written and oral English
• Minimum 2 years of experience and achievements in the above-mentioned areas
• Working experience in SAP-SD and MS Office


Preferred personal skills:

• Independent working style, reliability
• Customer orientation, flexibility, and resilience
• Team Player


Are you the ideal candidate to join our team? Then apply today via our email address


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