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SBO User Support Specialist (m/f/d)

We are looking for the following fulltime position as mobile working

Short job description:

  • Resolving customer queries, recommending solutions, and guiding users through SBO features and functionalities
  • Supporting users and troubleshooting IT issues, regularly through our IT trouble Ticket system
  • Promote effective communication of the information to facilitate mutual understanding between all related parties
  • Ensure a high level of user satisfaction and understanding through manuals and regular trainings
  • Tracking, forwarding, and properly escalating problems or unresolved queries to the correct resources
  • Update our internal databases with information about technical issues and useful discussions

Experience required:

  • Demonstrated user experience in SBO environment
  • English proficiency is essential

Preferred personal skills:

  • Great organizational skills and strong detail orientation
  • Ability to prioritize and manage multiple tasks
  • Excellent communication skills
  • Analytical mindset with a problem-solving approach
  • Open-mindedness, flexibility, creativity, willingness to learn & ability to be pro-active

Kurita provides technologies for water and process treatment, as well as for the paper and cellulose industry. Kurita Europe is a subsidiary of Kurita Water Industries Ltd. headquartered in Tokyo, Japan. Founded in 1949, the Group has more than 7,400 employees worldwide, generating a turnover of 2.3 billion USD. More than 3,500 patents are proof of Kurita’s innovative approach to a resource-saving consumption of water. We are committed to highest ethical and social demands with a strong sense for fairness, transparency, integrity, safety and compatibility.

Are you the ideal candidate to join our team?

Then apply today via our email address: KEG_Career@kurita-water.com

Contact US

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