We are looking for the following fulltime position as mobile working

Short job description:

• Resolving customer queries, recommending solutions, and guiding users through SBO features and functionalities
• Supporting users and troubleshooting IT issues, regularly through our IT trouble Ticket system
• Promote effective communication of the information to facilitate mutual understanding between all related parties
• Ensure a high level of user satisfaction and understanding through manuals and regular trainings
• Tracking, forwarding, and properly escalating problems or unresolved queries to the correct resources
• Update our internal databases with information about technical issues and useful discussions

Experience required:

• Demonstrated user experience in SBO environment
• English proficiency is essential

Preferred personal skills:

• Great organizational skills and strong detail orientation
• Ability to prioritize and manage multiple tasks
• Excellent communication skills
• Analytical mindset with a problem-solving approach
• Open-mindedness, flexibility, creativity, willingness to learn & ability to be pro-active